This privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
The organisation responsible for processing your information is The Royal Bank of Scotland Group (“RBS”). For more information about other RBS companies please visit rbs.com
Your information is made up of all the personal information we hold about you. It includes:
(a) information you give us;
You may give us information by filling in the registration page on our site or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number.
(b) information that we learn about you through our relationship with you;
(c) information we gather from the technology which you use to access our services, for example a) location data from your mobile phone, an Internet Protocol (IP) Address used to connect your device to the internet, your login information, browser type and version, operating system and platform; and b) Full Uniform resource Locators (URL) clickstream to, through and from our site, items viewed or searched for on our site, page response times, length of visit or page interaction information.
We will use the information we collect about you to:
We may share your information with other RBS companies. This information is used by them to:
(a) develop, test, monitor and review the performance of services, internal systems and security arrangements offered by RBS companies;
(b) assess the quality of our service to customers and to provide staff training;
(c) improve the relevance of offers of products and services by RBS companies to our customers;
(d) comply with legal and regulatory obligations.
We will not share your information with anyone outside RBS except:
(e) where we have your permission;
(f) where required for your engagement with and involvement in the MoneySense programme;
(g) where we are required by law and to law enforcement agencies or government entities;
(h) where required for a sale, reorganisation, transfer or other transaction relating to our business;
(i) in anonymised form as part of statistics or other aggregated data shared with third parties; or
(j) where permitted by law, it is necessary for our legitimate interests or those of a third party, and it is not inconsistent with the purposes listed above.
We will only share your information with third parties on a limited basis following due diligence and in accordance with our internal procedures.
RBS will not share your information with third parties for their own marketing purposes.
From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we will notify you and will allow a period of 60 days for you to raise any objections before the change is made. However, please note that in some cases, if you do not agree to such changes it may not be possible for us to continue to let you take part in MoneySense and/or provide certain services to you.
We may transfer your information to organisations in other countries (including to other RBS companies) on the basis that anyone to whom we pass it protects it in the same way we would and in accordance with applicable laws.
We will contact you with information relevant to the MoneySense programme by a variety of means including email, text message, post and/or telephone. If at any point in the future you change your contact details you should tell us promptly about those changes. We may monitor or record calls, emails, text messages or other communications in accordance with applicable laws for the purposes outlined in the How we use and share your information section above.
We will keep your information for as long as it is required by us or other RBS companies (even if you stop being involved with the MoneySense programme) in order to comply with legal and regulatory requirements, or for other operational reasons.
If you would like a copy of the personal information we hold about you, please write to (SARs must be made in writing):
House F Second Floor
PO Box 1000
A fee of £10 is payable.
If you believe that any of the information that we hold about you is inaccurate, or if you have any queries about how we use your information which are not answered here, please contact us at firstname.lastname@example.org
We are committed to ensuring that your information is secure with us and with the third parties who act on our behalf. For more information about the steps we are taking to protect your information please visit:
England and Wales: www.natwest.com/global/security.html
Northern Ireland: www.ulsterbank.com/ni/personal/safe-secure.ashx